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Job Opening details:-
Company Name :- WhyHotel
Position Name :-
Company Location :- Alexandria, VA 22314
Job Category :- General
Full Job Description :-
Placemakr is a venture-backed startup on a mission to change the future of hospitality and home. With properties in five cities (and many more coming!) we operate a platform that allows buildings to blur the line between hotels and apartments. Our platform is an all-in-one solution that includes property operations, customer acquisitions, and the tech stack to operate with more flexibility than any other company in the market. Our tech-enabled buildings create a one-of-a-kind guest experience and tremendous value in the underlying real estate. Whether a guest or resident is with us for three days or three years, these are more than just spaces to spend the night—they are a place to call home.
Our property team members focus on bringing our business to life at each of our buildings with a focus on execution, and resident and guest experience. Our non-property team members focus on supporting property execution and the evolution of the other areas of the platform. The non-property roles are remote-first with the option to work out of our DC or SF offices. We think in-person collaboration and bonding is extremely important, so our remote-first team members participate in quarterly in-person retreats with their teams at various locations across the U.S.
As our Overnight Guest Experience Associate, your job is to create and own an exceptional experience for each of our Placmakr guests from the moment they check in, throughout their stay and until they depart. Simply put, your job is to manage our beautiful space, deliver exceptional service, and delight our amazing guests. This Shift will be 5 days a week with hours of 11 pm-7 am requiring some weekends and holidays.
Ensure that our guests have everything they need to have the best stay possible, so that they never want to stay anywhere other than Placemakr again.
Able to work overnight shift from 11pm-7am EST, and have open availability including weekends and holidays.
Set the Placemakr brand apart by making certain it wows every guest with each interaction.
Operate the front of the house seamlessly during your shift, mastering and helping to evolve all of our front-of-house processes to ensure they are serving our guests at the highest levels.
Lay the groundwork each day to ensure you and the team are prepared for all guests checking in and out, including managing all reservations, assigning rooms, making keys, preparing parking passes, collecting ID’s/payment, answering phones, and assisting guests with any and all questions or needs.
Become an expert on your hotel and the surrounding neighborhood so that you can provide recommendations + concierge-level services to our guests and also help solve on-site problems with creative solutions.
Develop a strong working relationship with all of your teammates.
Be a leader by example and top performer to help your team achieve and maintain Placemakr standards for excellence, including employee engagement ratings, NPS scores, brand standards, consistently positive customer reviews, etc.
You have a high school diploma.
You are a people person and love making other people happy. Your personality is infectious, leaving a positive lasting impression on everyone you come in contact with.
You hear and see yourself in our core values, and are excited to live by them.
You are obsessed with customer service. Your life’s calling is to delight the guests you serve at every turn.
You are a stellar communicator who can effectively communicate with guests of all walks of life.
You’re an excellent and efficient multitasker.
You are highly organized and excel at managing your time and resources proactively to knock your goals out of the park
You’re the kind of person that everyone is excited to be around because they feel like you’re a true team player.
And.. if you happen to have a successful history as a front desk agent or any related hospitality experience that’s a total bonus in our eyes.
Benefits & Perks
Medical, Vision & Dental Insurance
Generous Stock Options
401k + 4% employer matching program
Paid Time Off
Flexible Spending Accounts
Discounts to stay at selected Placemakr property
Your Own Sabbatical
If you don’t meet 100% of the above qualifications, we still encourage you to apply!
All your information will be kept confidential according to EEO guidelines. Placemakr values diversity of all kinds, and is committed to building a diverse and inclusive workplace where we learn from each other. We are an equal opportunity employer and welcome people of all different backgrounds, experiences, abilities and perspectives. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Job Type: Full-time
Pay: $20.00 per hour
Flexible spending account
Health savings account
Paid time off
8 hour shift
Monday to Friday
This role requires flexibility to work including some weekends and holidays. Do you have any schedule restrictions?
Hospitality: 1 year (Required)
Customer service: 2 years (Required)
Front Desk/Concierge: 1 year (Required)
Overnight Shift (Required)
Work Location: One location
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