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Job Opening details:-
Company Name :- University of Hawaii Federal Credit Union
Position Name :-
Company Location :- Honolulu, HI 96826
Job Category :- General
Full Job Description :-
Attention: If you are interested in applying, you must also apply online at https://www.uhfcu.com/careers/
DO YOU WANT TO MAKE A DIFFERENCE?
Join a spirited, dynamic team with Hawai’i’s leading credit union as we make a difference in our community – providing financial value, exceptional service, and state-of-the-art convenience to our members.
Over 200% Match 401k 100% Paid Medical 35 Paid Days Off
Enjoy these benefits, competitive pay, and more as a University of Hawai’i Federal Credit Union employee!
JOIN US! We look forward to hearing from you.
Position Title: Member Services Representative
Department: Member Services
Reports To: Assistant Member Relationship Manager
This high profile member contact position services members and potential (members) through face-to-face and telephone contact. Introduces and cross-sells products and services by opening share/share draft and loan accounts, explaining credit union policies, furnishing account statuses, processing loan applications, opening CD’s and IRA’s; is responsible for the complete and accurate execution of these functions.
Assists members in accurately opening new accounts.
Performs monetary transactions.
Complies with all requirements of the credit union’s Customer Identification Program.
Identifies and cross-service/sell additional products and services to meet member needs.
Assists members in accurately setting up direct deposits.
Opens, processes, and closes IRA accounts (share and certificates).
Assists members with consumer loan requests in accordance with current loan procedures.
Assists in closing accounts.
Handles security breaches and deceased accounts.
Assists in initiating wire transfers, stop payments and account disputes.
Promotes and sells third party member protection products.
Participates in external marketing campaigns/promotions.
Follows up communication with members via e-mail, phone, or mail.
Performs other duties as assigned.
Provides excellent member service (internally & externally).
Achieves new accounts and loan production volumes as determined annually.
Keeps up to date on credit union policies, procedures and services.
Performs work with accuracy and completeness.
Work performed in a timely manner.
Disputes are resolved within established timeframes.
No audit issues.
Comply with all rules/regulations and procedures relating to member accounts, loan, and IRA information.
Education/Certification: High School or GED is required.
Required Knowledge: Basic understanding of MS Office Suite is desired.
Experience Required: One-two years teller/operations/customer service experience.
Skills/Abilities: Excellent verbal and communication skills. Able to analyze and problem-solve.
Able to prioritize workload and meet deadlines.
Able to work independently and make sound decisions.
ACTIVITIES AND REQUIREMENTS OF THIS POSITION:
Movements frequently and regularly required using wrists, hands, and/or fingers.
Must frequently convey detailed or important instructions of ideas accurately and quickly.
Average visual acuity necessary to read, prepare and inspect documents or products.
Able to hear average or normal conversations and receive information.
Sedentary work (sitting most of the time). Able to lift and carry up to 25 lbs.
Able to apply common sense understanding to carry-out detailed instructions and to deal with problems involving variables.
Able to perform basic math skills including adding, subtracting, multiplying and dividing using a calculator.
Able to write complex sentences using normal word order with present and past tenses, as well as a command of the English vocabulary.
Air-conditioned, smoke-free office setting.
Please note that scheduled attendance requirements may change due to business needs.
Monday through Saturday. Business hours are subject to change. Must be able to work additional hours, weekends, and holidays as needed.
In addition to competitive pay, we are proud to offer a comprehensive benefits package for our Full-Time staff members:
Paid Employee Medical And Dental Insurance; UHFCU Pays For 100% Of The Base Employee Coverage
Medical And Dental Plan Premium Waiver Option
Ten (11) Company Paid Federal Holidays Plus Four (4) Company Paid Personal Holidays
Eligible To Earn Ten (10) Days Paid Vacation; Increases With Years Of Service.
Paid Sick Leave
401(K) Retirement Plan With Employer Match And Profit Sharing
Employee Loan Discount
UHFCU Subsidizes 50% For Monthly Bus Pass
Flexible Spending Accounts: Healthcare And Dependent Care (Pre-Tax Benefit)
Credit Union-Paid Benefits Such As Group Term Life Insurance, Long Term Disability Insurance And Long Term Care Insurance
Employee Assistance Program (EAP)
Internal And External Professional Development Opportunities
And Many More!
The University of Hawai’i Federal Credit Union provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, The University of Hawai’i Federal Credit Union complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Job Type: Full-time
Pay: From $17.00 per hour
Employee assistance program
Flexible spending account
Paid time off
Monday to Friday
High school or equivalent (Required)
Banking: 1 year (Required)
Customer service: 1 year (Required)
Work Location: One location
Disclaimer : We have no legal responsibility over the details mentioned on our website. candidates are requested to check company profile before joining.