June 19, 2024

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[New Job Vacancy] job in UnitedHealth Group, (Tampa, FL 33601) – Jobs in Tampa, FL 33601

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Job Opening details:-
Company Name :-
UnitedHealth Group
Position Name :-

Company Location :-
Tampa, FL 33601
Job Category :-
General

Full Job Description :-
You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life’s best work.SM
This service model simplifies the way consumers and their families engage in health care – clears the confusion, enables access to the right care, helps ensure the right care decisions are made and makes health care more affordable.
The Customer Care Coordinator on our High Touch Call Team (HTCT) focuses on the onboarding, outreach and member support for our DSNP members. The team works to support our members find a doctor, understand their benefits and receive the health care they need, all of which is evaluated through our star ratings. What makes the High Touch Call Team special is the unique mix of backgrounds, including highly trained call agents, nurses, and social workers. This team goes above and beyond to assist our Dual Special Needs members with identified gaps in care and triage any issue the member may have, even if it means additional follow-up calls.

This position is full-time (40 hours/week) Monday – Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00am – 8:00pm in your local time zone. It may be necessary, given the business need, to work occasional overtime. This is a 100% US Remote position.

All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Primary Responsibilities:

Manage every call by accurately resolving the issue, demonstrating compassion, meeting compliance requirements and ensuring a hassle-free experience for our members.
Provide a distinctive, simplified service experience aimed at giving members ‘peace of mind’; improving NPS and retention for members that engage in our services.
Connect with as many members as possible, communicate the value of completing HRAs and offer plan benefits based on HRA responses.

Demonstrate operational excellence by increasing “ready” time so the dialer may perform optimally. In turn impacting swift campaign completions and being available for more work to be assigned.

This is high volume, customer service environment. You’ll need to be efficient, productive and thorough dealing with our members over the phone. Strong computer and software navigation skills are critical. You should also be strongly patient-focused and adaptable to changes.
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:

High School Diploma / GED (or higher) OR equivalent work experience
Minimum of 4+ years of combined education, work and/or volunteer experience

Telecommuting Requirements:

Required to have a dedicated work area established that is separated from other living areas and provides information privacy
Ability to keep all company sensitive documents secure (if applicable)
Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

Preferred Qualifications:

Health Care/Insurance environment (familiarity with medical terminology, health plan documents, or benefit plan design)
Social work, behavioral health, disease prevention, health promotion and behavior change (working with vulnerable populations)
Sales or account management experience
Customer Service Experience

UnitedHealth Group requires all new hires and employees to report their COVID-19 vaccination status.
Military & Veterans find your next mission: We know your background and experience is different and we like that. UnitedHealth Group values the skills, experience and dedication that serving in the military demands. In fact, many of the values defined in the service mirror what the UnitedHealth Group culture holds true: Integrity, Compassion, Relationships, Innovation and Performance. Whether you are looking to transition from active duty to a civilian career, or are an experienced veteran or spouse, we want to help guide your career journey. Learn more at https://uhg.hr/transitioning-military
Learn how Teresa, a Senior Quality Analyst, works with military veterans and ensures they receive the best benefits and experience possible. https://uhg.hr/vet
Careers with UnitedHealthcare. Let’s talk about opportunity. Start with a Fortune 10 organization that’s serving more than 85 million people already and building the industry’s singular reputation for bold ideas and impeccable execution. Now, add your energy, your passion for excellence, your near-obsession with driving change for the better. Get the picture? UnitedHealthcare is serving employers and individuals, states and communities, military families and veterans where ever they’re found across the globe. We bring them the resources of an industry leader and a commitment to improve their lives that’s second to none. This is no small opportunity. It’s where you can do your life’s best work.SM
Colorado, Connecticut or Nevada Residents Only:The salary range for Colorado residents is $17.12 – $30.34. The salary range for Connecticut / Nevada residents is $18.80 – $33.41. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
Keywords: customer service, call center, advocate, healthcare, benefits, UHG, UHC, CSR, health care, phone support, concierge, coaching, work at home, work from home, WAH, WFH, remote, telecommute, hiring immediately, #RPO

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