October 4, 2022

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[New Job Vacancy] job in TRG, (Houston, TX 77036) – Jobs in Houston, TX 77036

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Job Opening details:-
Company Name :-
TRG
Position Name :-

Company Location :-
Houston, TX 77036
Job Category :-
General

Full Job Description :-
Call Center Manager Responsibilities:

Hiring, training, coaching, and leading call center representatives as they provide support for customers.
Answering representative’s questions, guiding them through difficult calls or issues, diffusing angry customers, or handling issues that cannot be fielded by representatives
Leading team meetings, asking questions to better understand the calls representatives are receiving, educating, and coach workers regarding processes and practices, and explain expectations to employees.
Assisting other management team members in identifying trends and establishing call center goals.
Ensuring staff members are achieving desired service levels and taking corrective action, as needed.
Preparing reports and analyzing call center data to improve processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction.
Running Payroll
Taking on other tasks or projects to support employees, other managers, and call center operations.

Call Center Manager Requirements:

High school diploma or equivalent.
3-5 years experience in a related field may be preferred.
Ability to multitask and remain calm under pressure, especially during peak hours or intense situations.
Exceptional interpersonal, customer service, problem-solving, verbal and written communication, and conflict resolution skills.
Knowledge of management principles and familiarity with company products, services, and policies.
Strong coaching and leadership skills, ability to motivate employees.
Decisiveness and attention to detail.
Proficiency with the necessary technology, including computers, software applications, phone systems, etc.
Polite, professional phone voice.

Job Type: Full-time
Pay: $60,000.00 – $100,000.00 per year
Benefits:

Employee discount
Paid time off

Schedule:

Monday to Friday

Work Location: One location

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