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Job Opening details:-
Company Name :- Texas Mutual Insurance Company
Position Name :-
Company Location :- Austin, TX 78723
Job Category :- General
Full Job Description :-
Texas Mutual provides top tier service to our policyholders, injured workers, providers, and other partners through responsive communication. As a Call Center Representative, you will play an essential role in responsive service to our customers by answering in-bound calls, offering support, and finding resolution to their inquiries.
Recognized as one of the Best Places to Work in Texas, our employees benefit from a hybrid/flex work opportunity which includes working from home and having the opportunity to collaborate in the office.
Responsibilities & Qualifications
What you can expect:
Work schedules are Monday through Friday typically from 8:30am to 5:30pm.
Promotional opportunity within 18 months from date of hire with a starting salary of $27.72.
In this role, you will:
Be the first contact for customers and injured workers, delivering excellent customer service.
Answer inbound phone calls, resolve caller needs, and provide information.
High school diploma or equivalent education, training, or experience.
2 years of customer service, call center, or insurance industry experience or equivalent education, training, or experience.
Passing score on reading comprehension and retention assessment.
Bilingual in Spanish and English.
In this role, you will need to retain a significant amount of information, follow a strict schedule, and provide individualized attention to each customer.
Hybrid/flexible work schedules for most positions
Professional development and tuition reimbursement
Automatic 4% employer contribution to retirement plan
401k plan with 100% employer match up to 6%
Three weeks’ time off for vacation
Generous sick, holiday and volunteer time off
Day one health, Rx, vision and dental insurance
Life and disability insurance
Flexible spending account
Pet insurance and pet Rx discounts
Free on-site gym, fitness classes, and health and wellness resources
Free identity theft protection
Free 2nd medical opinion service
Free student loan repayment and refinancing consultation
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