[New Job Vacancy] job in Tampa Bay Times, (Saint Petersburg, FL 33701) – Jobs in Saint Petersburg, FL 33701

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Job Opening details:-
Company Name :- Tampa Bay Times
Position Name :-
Company Location :- Saint Petersburg, FL 33701
Job Category :- General

Full Job Description :-
About the Company

The Tampa Bay Times and tampabay.com are the region’s largest sources for news and information. Independently owned and locally operated, we specialize in distinctive and vital journalism that offers depth, context and meaning. Our newsroom has won the Pulitzer Prize, journalism’s most prestigious honor, 13 times. Our sales and support teams are best in class, too. We assist local businesses with solutions customized to fit their needs – working together for a better Tampa Bay. The Role

We are looking for part-time customer service representatives to work 12 to 28 hours per week (with flexible shifts available including weekday mornings, weekday afternoons and weekend mornings) with previous customer relations experience and exceptional interpersonal/communication skills. Assist subscribers by phone and dispatch subscriber delivery information to Home Delivery.
The position will be 100% remote. The starting pay rate is $12.00hr.

Vaccine Requirement:
Workplace safety is a value of the Tampa Bay Times . Because of this, the Times requires its staff to be vaccinated against COVID-19. New employees must be vaccinated by the first day of employment unless they secure a medical or religious exemption accommodation from the Times beforehand.

Duties and Responsibilities

Answer calls and respond to emails
Handle customer inquiries both telephonically and by email
Research required information using available resources
Manage and resolve customer complaints
Provide customers with product and service information
Enter new customer information into system
Update existing customer information
Process orders, forms and applications
Identify and escalate priority issues
Route calls to appropriate resource
Follow up customer calls where necessary
Document all call information according to standard operating procedures
Complete call logs
Produce call reports
Other duties as assigned.

Education and/or Experience

Minimum one (1) year of experience in a call center or customer service environment
Proficient in relevant computer applications
Must have exceptional interpersonal/communication skills
Knowledge of customer service principles and practices
Knowledge of call center telephony and technology
Good data entry and typing skills
Knowledge of administration and clerical processes
Must be able to type a least 30 wpm with good grammatical skills
Must be able to work in a fast-paced environment
Hours of Operation:

Monday-Friday, 8:00 a.m. – 2:00 p.m.
Saturday, closed
Sunday/Holiday, 8:00 a.m. – 11:00 a.m.

Desired Competencies

Adaptability

Accepts criticism and feedback
Adapts to changes in the work environment
Changes approach or method to best fit the situation
Manages competing demands

Communications

Exhibits good listening and comprehension
Expresses ideas and thoughts in written form
Expresses ideas and thoughts verbally
Keeps others adequately informed
Selects and uses appropriate communication methods

Conflict Resolution

Confronts difficult situations
Encourages open communications
Keeps emotions under control
Maintains objectivity
Uses negotiation skills to resolve conflicts

Customer Service

Displays courtesy and sensitivity
Manages difficult or emotional customer situations
Meets commitments
Responds promptly to customer needs
Solicits customer feedback to improve service

Problem Solving

Develops alternative solutions
Gathers and analyzes information skillfully
Identifies problems in a timely manner
Resolves problems in early stages
Works well in group problem solving situations

Written Communications

Edits work for spelling and grammar
Presents numerical data effectively
Varies writing style to meet needs
Writes clearly and informatively

Benefits for Part-Time Eligible Employees

Weekly paycheck
Performance Incentive Pay
Flexible work environment
Business casual dress code
Potential for internal growth opportunity
Rotating weekends

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