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Job Opening details:-
Company Name :- State of Ohio Jobs
Position Name :-
Company Location :- Columbus, OH 43215
Job Category :- General
Full Job Description :-
: United States of America-OHIO-Franklin County-Columbus
: Lazarus 4 50 West Town Street Columbus 43215
: Ohio Department of Medicaid
Bargaining Unit / Exempt
: Bargaining Unit
: 8:00AM – 5:00PM
: Apr 13, 2022, 10:59:00 PM
: Customer Service
: Individual Contributor
Agency Contact Name
: ODM Human Resources
Agency Contact Information
Customer Service Assistant 1 – Intermittent (Two Positions) (22000302)
THIS POSITION IS INTERMITTENT & IS NOT TO EXCEED 1,000 HOURS IN A STATE FISCAL YEAR.
This position may be telework eligible on a hybrid basis; the selected applicant must complete the initial training period prior to being eligible to telework. All requests to telework are reviewed on a case-by-case basis and must be approved by ODM’s Chief Human Resources Officer.
The Ohio Department of Medicaid (ODM) is committed to improving the health of Ohioans and strengthening communities and families through quality care. ODM is implementing the next generation of Ohio Medicaid to fulfill its bold, new vision for Ohio’s Medicaid program – focusing on the individual rather than the business of managed care.
The goals of the next generation of Ohio Medicaid are:
Emphasize a personalized care experience
Improve care for children and adults with complex behavioral health needs
Improve wellness and health outcomes
Support providers in better patient care
Increase program transparency and accountability
What You Will Do at ODM:
Bureau: Network Management
Classification: Customer Service Assistant 1 (PN 20096366, 20097112)
The Ohio Department of Medicaid (ODM) is seeking customer service professionals to be part of our Provider Enrollment unit. The Provider Enrollment unit provides support, technical guidance, and complaint resolution to Ohio Medicaid providers.
As a Customer Service Assistant 1 in the Office of Operations, Ohio Department of Medicaid (ODM), your responsibilities will include:
Handling inbound calls from Medicaid providers and answer their questions pertaining to a variety of topics including the enrollment process, application status, re-validation, and navigating the department’s internet web portal
Providing necessary follow-up to assure consistent maintenance of Medicaid enrollment process
Determining appropriate action to resolve identified problems
Screening applications and documentation for correctness and completeness regarding Medicaid guidelines for provider enrollment
Updating provider files and records, and updates data into database system
3 mos. trg. or 3 mos. exp. in office practices & procedures; 1 course or 3 mos. exp. in public relations or customer service to include techniques for dealing with difficult people; 1 course or 3 mos. exp. in typing, keyboarding, data entry or word processing; 1 course or 3 mos. exp. in operation of personal computer.
Or equivalent of Minimum Qualifications for Employment noted above.
Compensation is as listed on the posting unless required by legislation or union contract.
Travel is required, as needed. Must provide own transportation. Or, in order to operate a state vehicle, you must have a valid driver’s license from state of residence.
Resumes and/or attachments are not reviewed. Therefore, please provide detail in the work experience section of your application.
Ohio is a Disability Inclusion State and strives to be a Model Employer of Individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.
Background Check Information
The final candidate selected for this position will be required to undergo a criminal background check. Criminal convictions do not necessarily preclude an applicant from consideration for a position. An individual assessment of an applicant’s prior criminal convictions will be made before excluding an applicant from consideration.
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