June 4, 2023

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[New Job Vacancy] job in State of Montana, (Helena, MT) – Jobs in Helena, MT

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Job Opening details:-
Company Name :-
State of Montana
Position Name :-

Company Location :-
Helena, MT
Job Category :-

Full Job Description :-
Why should you keep reading and consider working here? We know you have other work options, but we ask you to consider working with us at the State of Montana Department of Administration. Our foundation of success is having effective working relationships, built on mutual trust and respect. We will challenge you to be the best you can be and will work hard to provide a work environment that allows you to succeed. (You can learn more about us here.)
What is this career opportunity? State Print & Mail is looking for a Customer Service Representative to join our 6-person pre-press team. Comprised of three Design Specialists, two Customer Service Representatives and a Purchasing Specialist – pre-press is responsible for the intake of print orders and file preparation. In this role, you would check a shared email account for new requests, gather details from customers and enter data into our ticketing system to create a job order.
Our ideal candidate would have excellent customer service skills, be passionate about learning (specifically about print), thrive in a fast-paced environment, and be able to perform with the upmost attention to detail. There is a steep learning curve to become familiar with our print capabilities, processes, customers and their needs. You would be on the front line of communication and provide exceptional service to our customers. Your responsibilities would include the following:

Gather essential order details to ensure print production requirements are met
Educate customers and provide cost-effective solutions that meets their need
Create estimates and job tickets using our workflow software (Avanti Slingshot)

(You can learn more about General Services Print & Mail Bureau here.)


What are we looking for? Education and Experience:

High school diploma or its equivalent; AND
Two years of job-related experience; OR
Alternate combinations of education and experience will be considered on a case-by-case basis.

It would be great if you have experience with:

Printing processes, terminology, specifications
Creating and preparing print ready files
Mail requirements and addressing standards

Competencies: Ability to:

Learn and follow established processes, instructions, and templates
Complete tasks with accuracy and high attention to detail
Work efficiently on multiple projects to meet deadlines
Communicate effectively and timely with customers who have varying print knowledge
Establish timelines to keep stakeholders involved and informed
Adjust priorities based on workload and production schedule
Verify details, problem solve and troubleshoot in a fast-paced environment
Operate with a high-level of customer service and professionalism
Be a self-starting individual that takes ownership of results and drives change
Perform with honesty and integrity, treating others with dignity and respect
Establish and maintain successful working relationships
Focus on the vision, mission, and goals of both the bureau and division

Does this sound like you? Please tell us how and why by submitting your resume, cover letter, and three professional business references. (Please Note: You do not need to complete the “work experience” or the “education & certifications” portion of the application process in our recruiting system. You only need to upload the requested documentation.)
What can you expect from us in return for your work with our agency?

Look here to see the additional benefits! They include:

Work/life Balance
Health Coverage
Retirement plans
Paid Vacation and Sick Leave and Holidays
And more…

Public Service Loan Forgiveness (PSLF) – Employment with the State of Montana may qualify you to receive student loan forgiveness under the PSLF. Look here to learn more and see if you may qualify!

Other important information to be aware of.

This position requires the successful completion of a criminal background check.
Only online applications are accepted. By applying online, you are able to receive updates and monitor the status of your application.

Applicant Pool Statement
: If another department vacancy occurs in this job title within six months, the same applicant pool may be used for the selection.

Training Assignment
: This agency may use a training assignment. Employees in training assignments may be paid below the base pay established by the agency pay rules. Conditions of the training assignment will be stated in writing at the time of hire.

: Office/Administrative/Clerical

Salary: $ 17.00 – 17.50 Hourly

Benefits Package Eligibility
: Health Insurance, Paid Leave & Holidays, Retirement Plan

Number of Openings
: 1

Employee Status
: Regular

: Full-Time

: Day Job

: No

Primary Location
: Helena

: Department of Administration

: 000 – None

Bargaining Unit
: 000 – None

Posting Date
: Apr 5, 2022, 10:58:58 AM

Closing Date (based on your computer’s timezone): Apr 20, 2022, 12:59:00 AM

Required Application Materials
: Cover Letter, Resume, References

Contact Name
: Natasha Cook |
Contact Email
: doahr@mt.gov |
Contact Phone

Disclaimer :  We have no legal responsibility over the details mentioned on our website. candidates are requested to check company profile before joining.