September 30, 2023

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[New Job Vacancy] job in SquareTrade, (Orlando, FL) – Jobs in Orlando, FL

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Job Opening details:-
Company Name :-
Position Name :-

Company Location :-
Orlando, FL
Job Category :-

Full Job Description :-
Company Description
SquareTrade is the fastest growing company of its kind. We’re revolutionizing a $30b industry with service innovation and attention to customer satisfaction. We partner with some of the largest, most sophisticated retailers and carriers in the world (Walmart, Target, Amazon, Costco, and T-Mobile to name a few), consistently win industry awards, have received tens of thousands of 5-star reviews… and we’re just getting started. A member of the Allstate family, SquareTrade has headquarters in San Francisco and London.

Job Description
The Customer Care & Retention Representative is responsible for facilitating and resolving customer service issues. Representatives are to handle customer requests for cancellation and attempt to retain their business at the first point of contact using the tools and training provided by SquareTrade. The individual must consistently demonstrate self-motivation and initiative to enhance individual performance and improve company efficiency. This is a full-time work-from-home remote role.
What You’ll Be Doing…

Primary responsibility is to use problem solving and communication skills to educate and retain customers at or above Team expectation levels
Acknowledge, evaluate and appropriately handle all incoming calls, chats and email in a fast paced setting
Offer upgrades, add-on sales and cross-marketing promotions
Provide scheduling support for customers and technicians
Convey interest in each customer through courtesy, attentive listening, friendly and caring image
Apply job knowledge to provide accurate and up-to-date information on billing and service matters
Guide customer service related issues to resolution
Consistently meet productivity goals
Other duties as assigned

You’re Our Ideal Candidate If…

Goal oriented and metric driven to meet both personal and Team goals
Must be strong willed and determined with the ability to focus on the positive.
Ability to learn and adapt to new technology and concepts in a fast paced environment
Outstanding communications, multi-tasking, time-management skills, excellent attention to detail and ability to learn continuously changing service operations
Proficiency in Microsoft Office applications
Minimum 1 year of customer service experience within a call center environment required.
Experience working within a remote environment preferred
Previous sales and retention experience highly desirable
Flexible night and weekends required

Training & Home Office Requirements…

A dedicated and quiet workspace
High speed Internet access (Cable or FiOS)
Dedicated phone line – No VOIP or cellphone
Ability to speak with and interact with customers over the phone for a period of up to 10 hours.
Ability to type on a keyboard and use a computer mouse for a period of up to 10 hours.
Ability to be a sedentary role sitting at a desk for a period of up to 10 hours.
Visual acuity and can use a computer monitor with multiple windows.

Additional Information
Some of the benefits of working @Squaretrade include:

Not feeling stuck! This team has exposure to many different parts of the business, making transitioning easy…we work on developing careers based on what people enjoy!
Competitive salaries, Benefits (Medical, Dental, Vision), PTO, 401k matching
Respect for your work-life balance
A paid volunteer day to give back to the community

The Team: SquareTrade is an Equal Opportunity Employer
The candidate(s) offered this position will be required to submit to a background check, which includes a drug screen. (Colorado Only) Pursuant to applicable law, SquareTrade estimates the possible compensation for this role, if hired in Colorado, to be within the following range: $17.00 to $24.04 hourly.

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