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Job Opening details:-
Company Name :- Sage Dental
Position Name :-
Company Location :- Boca Raton, FL
Job Category :- General
Full Job Description :-
Are you looking for an opportunity to grow with a successful company?
Sage Dental has seventy offices in Florida and Georgia and we are continuing to grow. We are looking for dynamic and talented professionals to join our team.
Full Time: 5 days – Monday, Tuesday,(off Wednesday), Thursday, Friday, Saturday or Sunday
Sage Dental Support Center located in Boca Raton, FL 33487
Benefits such as Medical Insurance, 401k, Vision, PTO, etc.
Competitive base pay
The Patient Service Team (PST) Chat Coordinator is responsible for assisting new and existing patients via the phone, webchat, and other online platforms. Duties include answering patient questions, scheduling appointments, and resolving complaints by following established protocols. This individual will be expected to make a continual effort to promptly respond to patient calls and messages with a friendly, professional attitude and demeanor. Customer service experience and strong writing skills are required.
Essential Duties and Responsibilities include the following but are not limited to:
Evening and Weekend availability required
Listen to potential new or existing patients and understand the reason for their call, address all questions or guide them to the proper contact, and provide accurate and efficient responses
Schedule appointments by obtaining all pertinent details and maintaining accuracy in data entry (Dentrix/Dolphin)
Utilize scripts and tools appropriately
Collect the insurance information from patients if applicable and makes the proper notations on the schedule
Diffuse difficult calls or seek assistance when necessary
Offers marketing promotions and educates the appropriate callers on our in-house discount program.
Receive and promptly respond to real-time customer queries via webchat
Ability to document issues and resolutions
Provides exceptional customer service
Meets daily, weekly, and monthly department goals set forth by management
Takes part in training and other learning opportunities to expand knowledge for individual growth and company initiatives
Ability to successfully relate to and communicate with team members and patients
Strong team player willing to take direction, initiate business activities and work with management staff and peers
Self-starter able to work with minimal supervision/direction and ability to multitask
Professional demeanor and presentation
Strong and effective written communication skills
Creative thinker using sound judgment in workload coordination and technical matters
Ability to organize work effectively and establish priorities
Adheres to all company policies and procedures, and abides by HIPAA regulations
Fluent in Spanish, a plus!
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