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Job Opening details:-
Company Name :- Nordstrom
Position Name :-
Company Location :- Fort Lauderdale, FL 33304
Job Category :- General
Full Job Description :-
This role is a fully remote, work from home position.
Candidate location restrictions apply. Nordstrom is able to offer remote employment of this position in Florida
In this seasonal Customer CARE Specialist role, you will be the voice of Nordstrom, Nordstrom Rack or Trunk Club, fielding real-time calls from customers across the country during peak event periods. The ideal Customer CARE Specialist is caring and compassionate, enthusiastic, solution-oriented and committed to providing outstanding service to all our customers. This is a remote, work at home position. Some location restrictions apply.
Seasonal, full-time. Shift times will vary upon business need. Schedule flexibility, including nights, weekends, and holidays, is required.
Monday – Friday for 3 weeks (required)
A day in the life…
Act as a brand ambassador for Nordstrom, providing world-class service to all customers
Successfully troubleshoot and resolve all customer service inquiries or issues via incoming phone contacts
Provide customers with critical service and product information, ensuring customer satisfaction
Process orders and enter data into order entry system
Track customer packages
Other duties as assigned
You own this if you have…
6+ months experience within a customer service-focused environment, such as contact center, retail, hospitality, or food and beverage (preferred)
Ability to meet the Nordstrom and Nordstrom Customer CARE Work from Home guidelines and expectations
Excellent communication skills
The ability to work in a fast-paced environment and demonstrate a high sense of urgency
Understanding of computer systems and troubleshooting issues with minimal assistance
Ability to work a set schedule, including nights, weekends, and holidays, with required overtime as business needs; flexibility required during peak times
We’ve got you covered…
Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:
Medical/Vision, Dental, Retirement and Paid Time Away
Life Insurance and Disability
Merchandise Discount and EAP Resources
A few more important points…
The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.
Nordstrom will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com.
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