September 30, 2023

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[New Job Vacancy] job in Navy Federal Credit Union, (Pensacola, FL) – Jobs in Pensacola, FL

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Job Opening details:-
Company Name :-
Navy Federal Credit Union
Position Name :-

Company Location :-
Pensacola, FL
Job Category :-

Full Job Description :-
You have goals, dreams, hobbies and things you’re passionate about.
What’s Important to You Is Important to Us We’re looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them—friends, family and passions. And we’re looking for team members who are passionate about our mission—making a difference in military members’ and their families’ lives. Together, we can make it happen.
Don’t take our word for it.

Military Times 2021 Best for Vets Employers
WayUp Top 100 Internship Programs
Forbes® 2021 The Best Employers for New Grads
Forbes® America’s Best Employers
Newsweek Top 100 Most Loved Workplaces
2021 People Companies that Care
Fortune Best Workplaces for Women
Fortune 100 Best Companies to Work For®
Fortune Best Workplaces for Millennials
Computerworld® Best Places to Work in IT

Basic Purpose

To support Navy Federal by participating in the development and follow-up analysis of policy and process updates. To provide end-user support for manuals and Navy Federal Systems. Works under limited supervision. Uses moderate discretion to modify work practices/processes. Serves as subject matter expert for many business functions, systems, policies and/or procedures. Mentors less experienced team members in the art of communication, negotiation, and change management.


Ensure project deliverables are met in accordance with customers’ expectations, timelines & budget constraints
Build and maintain relationships with team members, management, key stakeholders and/or external contacts (vendors, etc.)
Collaborate with project team members to ensure alignment with departmental efforts
Conduct research and preparation of reference material
Ensure effective management of projects from inception through implementation
Identify, communicate and resolve technical, tactical and operational project issues and risks
Interview business owners to determine task objectives, requirements and needs including complex intranet resources
Maintain documentation library to ensure currency of processes
Provide training to end user in the use of electronic manuals and reference material
Review content requirements for initiatives and recommends to business owners processes to be completed in order to achieve their objectives and avoid gaps
Review proposed policy and procedure changes for technical adequacy, completeness, compliance to regulations
Administer and Develop eNet content
Conduct and/or facilitate user acceptance testing to include developing and executing test cases, communication with project teams, validating and documenting results
Ensure clear, concise and effective communication of material
Interact with various sub-teams to determine user requirements and specifications
Lead, guide and mentor less experienced staff
Recommend strategy for communications
Review intranet content to ensure consistency, accuracy, timeliness, relevance to corporate initiatives and
adherence to branding guidelines

Serve on teams and task groups for projects/initiatives within the business unit &/or across the organization
Write online reference material, instructions and communications
Perform other duties as assigned


Ability to compile, organize and present information clearly and concisely
Experience in leading projects and/or initiatives of small to medium scope
Experience in leading, guiding and mentoring others
Experience in work which displays increasing levels of responsibility and/or authority
Experience in working with all levels of staff, management, stakeholders, vendors
Significant experience in composing correspondence that adheres to grammar and Navy Federal writing style and
Significant experience in managing multiple priorities independently and/or in a team environment to achieve goals
Significant experience in researching, compiling, and documenting data, business processes, and workflow
Significant experience in working and participating in cross-functional, multi-dimensional teams and projects
Advanced knowledge of PC and web/internet based technologies e.g. HTML, trends/issues, management, editing/authoring tools and development
Working knowledge of change management principles and practices
Advanced organizational, planning and time management skills
Advanced skill capturing and translating processes and requirements into easily understood terms
Advanced skill following, interpreting and applying relevant data/instructions to guidelines, procedures, practices and
Advanced verbal and written communication skills
Strong writing skills are a must
Effective database and presentation software skills
Effective skill exercising initiative and using good judgment to make sound decisions
Effective skill identifying and analyzing business requirements and recommending solutions
Desired – Associate’s Degree in Communication Studies or the equivalent combination of training, education, and experience
Desired – Advanced knowledge of Navy Federal products, services, programs, policies and procedures
Desired – Working knowledge of Microsoft project and project management tools

Hours: Monday – Friday, 8:00AM – 4:30PM

Location: 820 Follin Lane, Vienna VA 22180 | 5550 Heritage Oaks Dr Pensacola, FL 32526

Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position.
The salary range for this position is: $23.00 to $35.50 hourly

Equal Employment Opportunity
Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability
Navy Federal is now hybrid! Our standard enterprise requirement for a hybrid schedule is to report on-site 4-16 days each month. The number of days reporting on-site will ultimately be determined by the employee’s leadership and business unit needs. You will learn more throughout the hiring and on boarding process. Disclaimer Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position.

Disclaimer :  We have no legal responsibility over the details mentioned on our website. candidates are requested to check company profile before joining.