April 14, 2024

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[New Job Vacancy] job in MGM Resorts International, (Springfield, MA 01103) – Jobs in Springfield, MA 01103

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Job Opening details:-
Company Name :-
MGM Resorts International
Position Name :-

Company Location :-
Springfield, MA 01103
Job Category :-

Full Job Description :-
VACCINATION REQUIREMENT: MGM Resorts now requires that all new hires who do not exclusively work from home to provide proof of vaccination against COVID-19 before beginning work effective August 30, 2021 (excluding hourly employees for properties located in Michigan, Mississippi, New Jersey or Ohio).

Location: Springfield, Massachusetts

Position Summary
It is the primary responsibility of the Slot Guest Service Representative to provide service to guests by paying slot machine jackpots, making minor slot machine repairs, and replacing tickets while providing excellent guest service. All duties are to be performed in accordance with federal, state, local laws, regulations, and ordinances, as well as department and Company policies, practices, and procedures.

Essential Functions and Tasks
This job description in no way states or implies that these are the only duties to be performed by employees in this position. It is not intended to give all details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for effective operation of the department

Pays slot machine jackpots, while carrying cash on their person and securely safeguarding the cash.
Balances cash at the end of the shift.
Completes required internal and federal paperwork (e.g., W-2G) neatly and accurately.
Enrolls slot players into MGM Rewards (minimum sign-ups may be required) using technology as necessary.
Makes minor repairs to slot machines, such as Bill Validator jams and EZ-Pay ticket jams.
Circulates through an assigned section and ensures the area is clean and safe, including responding to slot machine lights and customer requests in a quick and timely manner.
Promotes and maintains the highest level of service to all guests, including smiling, greeting, and making eye contact, while staying alert to their needs.
Works closely and communicates with other departments, such as EVS, Cocktail Servers, Cage, and Security.
Educates guests about the different kinds of slot machines on the casino floor, and assists guests in looking for a particular type of slot machine or denomination.
Recommends company shows, restaurants, and attractions, and provides direction to guests, while responding effectively to guest inquiries.
Maintains an awareness of any persons gambling underage and reports all underage persons to Supervisor and/or Security, as needed.
Resolves guest complaints within scope of authority; otherwise refers the matter to management. Notifies supervisor of all unusual events, circumstances, missing items, or alleged theft.

Supervisory Responsibilities

Education and/or Experience

High school diploma or equivalent.


Previous experience in slot department
Bilingual abilities

Certificates, Licenses, Registrations

Gaming Registration.
Background and Drug Check

Knowledge, Skills, and Abilities

Customer Service Orientation: The ability to provide excellent service to guests and ensure their complete satisfaction. This includes greeting and interacting with guests in a friendly and enthusiastic manner, building trust, anticipating and meeting guest needs and preferences, remaining calm and professional when dealing with guests that are difficult or upset, taking ownership of guest issues or problems and taking action to quickly resolve them, and caring about and valuing guests.
Communication: The ability to communicate information clearly and politely to coworkers, supervisors, and guests when speaking and writing. This includes targeting the amount, style, and content of the information to the needs of the receiver.
Positive Demeanor: The ability to present oneself in a positive, enthusiastic, and professional manner with others and guests. This includes displaying a passion and enjoyment for work; focusing on success; thinking positively about actions and events; and anticipating the best possible outcomes.
Dependability: The ability and willingness to take ownership of work activities and ensure that they are completed accurately, efficiently, and in a timely manner. This includes being conscientious, committed, reliable, trustworthy, and accountable for completing work activities.
Adaptability/Flexibility: The ability to work in ambiguous situations and change one’s style or approach in response to differing circumstances. This includes being open to change and new information; adapting behavior and work methods in response to new information, changing conditions, or unexpected obstacles; and adjusting rapidly to new situations warranting attention and resolution.
Integrity and Company Policies Knowledge: The ability and willingness to uphold ethical standards and comply with all federal, state, and local laws and company policies, procedures, and regulations. This includes maintaining confidentiality of all sensitive and proprietary information and avoiding conflict of interest situations.
Agility: The ability to bend, stretch, twist, or reach out with the body, arms, or legs to perform job tasks, including constant standing, walking, frequent bending, reaching, kneeling, and squatting.
Work Conditions: The ability to perform job activities in an environment where pipe, cigar, and cigarette smoking is permitted.
Diligence: The ability to follow direction in a structured setting and focus and concentrate on work tasks.
Slot Machine Knowledge: The ability to learn and gain knowledge of the various types of slot machines on the casino floor and where they are located, including the ability to make minor repairs.

Work Schedule/Hours
Ability to work a flexible schedule including extended hours, weekends, holidays, and shifts.

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