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Job Opening details:-
Company Name :- Greektown Casino Hotel
Position Name :-
Company Location :- Detroit, MI 48226
Job Category :- General
Full Job Description :-
Don’t just work. Work Happy.
A career in gaming? At Greektown Casino Hotel, we think you’ll enjoy an exciting industry, fast paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.
An individual could be successful if they possess the following. Your daily responsibilities include: Responsible for administrative duties of the hotel front desk. Essential Functions – Register and process guests promptly upon arrival and departure, including, but not limited to greeting guests, assigning rooms, and issuing keys – Ensure guest satisfaction by managing the flow of communication at and around the front desk – input information into computer systems (CMP). – Perform all guest accounting functions according to established hotel procedure to ensure all guest and house accounts are completed and accurate – Receive and process telephone and walk-in reservations accurately to ensure guest satisfaction – Maintain records of room availability and guest accounts – Review accounts and charges with guests during the checkout process, which may involve receipt of payments – Maintain constant contact with support team members (PBX, Maintenance, Facilities, and Housekeeping) for guest needs – Keep immediate Team Leader fully informed of all problems or unusual matters so prompt corrective actions can be taken – Convey escort instructions to Bell person – Assist in addressing all guest service needs and resolve any service-related problems or issues – Other job-related duties as assigned Qualifications: – Good verbal and written communication skills – Must be computer literate (Microsoft Word, Access, Power Point, Excel, and hotel software preferred) – Ability to operate automated phone systems – Ability to problem solving skills; Strong guest services skills; Relies on experience and judgment to plan and accomplish goals – Understand and comply with all company and departmental rules and regulations, policies and procedures – Skill in maintaining effective working relationships with staff and guests – Ability to read, write, and communicate verbally in English – Ability to perform intermediate math – Knowledge of appropriate union contracts – Ability to multi-task Something to leave you with:
Whether you prefer being at the center of it all or working behind the scenes, there’s a role for you at Penn National Gaming. We are a growing company but as big as we are, we still feel like family. The areas of career opportunity with Penn are ideal for just about any skill set. Our company wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment anywhere within the organization.
Equal Opportunity Employer
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