October 2, 2022

Techy Magazine

Tech Blog

[New Job Vacancy] job in EVERSOURCE, (Westwood, MA) – Jobs in Westwood, MA

Are you searching for a Perfect job or looking for new opportunity then we are best choice for you to search your dream Job.

Job Opening details:-
Company Name :-
EVERSOURCE
Position Name :-

Company Location :-
Westwood, MA
Job Category :-
General

Full Job Description :-
Check out this video and find out why our team loves to work here! Under general supervision, Customer Service Associates are responsible for analyzing, processing and preparing the billing and research work for demand and non-demand accounts. This position is also responsible for receiving and processing cash transactions. The Customer Service Associate maintains all pertinent records and assists employees of a higher grade when necessary. Customer Service Associates must be courteous, tactful and exercise patience in dealing with customers, interfacing departments and the general public. Customer Service Associates must demonstrate excellent interpersonal, listening, written and verbal communication skills. Incumbents must successfully complete company training for this position.
POSITION: 8-Customer Service Associate II
DEPARTMENT: Billing
LOCATION: Westwood, MA
STARTING RATE OF PAY: $26.50
CURRENTLY POSTED HOURS: Flex Start Time, between 6:30AM to 9AM
SCHEDULE: Monday – Friday

**Union Represented Position**

SUMMARY:
Under general supervision, Customer Service Associates are responsible for analyzing, processing and preparing the billing and research work for demand and non-demand accounts. This position is also responsible for receiving and processing cash transactions. The Customer Service Associate maintains all pertinent records and assists employees of a higher grade when necessary. Customer Service Associates must be courteous, tactful and exercise patience in dealing with customers, interfacing departments and the general public. Customer Service Associates must demonstrate excellent interpersonal, listening, written and verbal communication skills. Incumbents must successfully complete company training for this position.

DUTIES:

Compiles, produces, generates and analyzes data. Prepares and inputs on-line computer transactions and other entries necessary to create, maintain and correct customer billing.
Corrects and processes demand & non-demand billing, discrepancy listing items and rate changes.
Reviews results of information obtained from field observation for accuracy. Analyze company records and field order results and presents findings in a clear and concise format with recommendations. Updates accounts as necessary.
Prepares monthly reconciliations of accounts receivable and various revenue analysis reports. Balances cash posting of day and night deposits and the cash journal entry.
Requests, prepares and analyzes on-line and manual statements.
Contacts customers to arrange and verify appointments for meter readings, initiates necessary field orders and processes meter readings for billing purposes.
Obtains statements of accounts from outside agencies to insure correct payment processing.
Maintains and processes sale order entry and tracking.
Researches company records for information needed to resolve customer inquires. Initiates field orders with appropriate instructions for field personnel.
Processes sales tax exemptions, abetments and related transactions.

MINIMUM QUALIFICATIONS: 1. Must have working knowledge of PC applications.
2. Must have high school diploma or equivalent. Associates’ or Bachelors’ degree preferred.
3. Must have at least 1 year of experience in a customer related environment
4. Accounting and/or Finance background preferred.
Worker Type: Regular
Number of Openings: 8
EEO Statement

Eversource Energy is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.

VEVRRA Federal Contractor
Vaccination Information:

Eversource requires all new employees to be fully vaccinated for COVID-19 by their first day of employment. If you have any concerns regarding compliance with this requirement, you will need to discuss your concerns with Eversource’s HR department after you have been made a conditional offer of employment. Eversource does not require applicants to discuss vaccination status prior to receipt of a conditional offer of employment and complies with all applicable laws.
Emergency Response:

Responding to emergency situations to meet customers’ needs is part of every employee’s role. If employed, you will be given an Emergency Restoration assignment. This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location.

Disclaimer :  We have no legal responsibility over the details mentioned on our website. candidates are requested to check company profile before joining.