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Job Opening details:-
Company Name :- Dominion Energy
Position Name :-
Company Location :- Richmond, VA 23219
Job Category :- General
Full Job Description :-
At Dominion Energy we love our jobs. That’s right. Love. Every day we go to work filled with passion to be excellent, to creatively problem solve and to innovate. These are exciting days for energy companies, and Dominion Energy aims to shape the future of energy in America. We are looking at all of our work with fresh eyes, retooling everything we do, in every part of the company, to operate more sustainably and to deliver energy more reliably than ever. We are looking for interesting, independent thinkers and doers who can help shape the culture of a forward-looking company that’s proud of its rich legacy. Are you a change agent? Do you think differently? Do you want to fall in love with your job? If you answered “yes,” then read on!
At this time, Dominion Energy cannot transfer nor sponsor a work visa for this position.
This position does not offer relocation assistance.
Do you want to come to work every day excited about the opportunity to make people’s lives better through creating innovative and inventive ways to improve customers’ experiences and journeys? Do you want to use your facilitation, communications, and strategic skillsets to make a difference in the way people interact with one of their most critical service providers? If you possess these skills and an innovative mindset, we would love to talk with you!
Dominion Energy recently created a brand-new Center Of Enablement (COE) devoted to creating a best-in-class customer experience, and we’re looking for innovators to join this exciting new team. This position provides an exciting opportunity to be a part of this team and play a critical role in building and delivering the Customer Experience Strategy (CX) at Dominion Energy. The successful candidate will be an advocate for customers and employees, a creative problem solver, and a leader who will collaborate across teams and disciplines to implement new and enhanced experiences for both customers and employees. This individual will be a vital part of building the culture and engagement necessary to propel a sustainable, customer-centered culture.
Specific responsibilities include but are not limited to: Create, design, deploy and maintain enterprise-wide communication and change management strategies and initiatives that engage teams in the CX vision, drive culture change, and sustain the visibility of CX throughout the organization. Design and lead novel communication initiatives that drive a customer-centric culture. Build partnerships with key functions within the organization to understand their priorities and roadmaps and ensure CX strategy initiatives are aligned and integrated. Facilitate the design, evaluation, and delivery of CX training and enablement programs across the organization. Measure, track and report on the effectiveness of CX communications, training, and culture initiatives. Facilitate workshops and conversations among key stakeholders to identify business goals and map them to actionable CX transformation priorities.
Required Knowledge, Skills, Abilities & Experience
5+ years of related experience. Experience in strategy development, customer experience and/or organizational design strongly preferred. Other related knowledge, skills, abilities and experience include: Strong entrepreneurial and innovative mindset. Experience with human centered design mindsets and processes preferred.
5+ years of strategic communications, change management, and/or building and scaling culture initiatives experience. Experience in customer service/experience strongly preferred. Strong collaboration, facilitation, storytelling, and influencing skills — getting the most and best out of the collaborative relationships, keeping people informed, and influencing key contributors to ensure success. Demonstrated ability to operate effectively and drive change in a matrixed and complex environment. Exceptional presentation, writing and facilitation skills required. Analytical mindset, great at problem-solving, with the ability to create consensus from diverse perspectives. Experience in leading Customer Experience related efforts a plus. Effectively communicate ideas, concepts, and visions to peers and Executive leaders. Experience with workshop/meeting design & facilitation.
The company is actively seeking United States military veterans and service members who meet the qualifications outlined below.
• Military service members and veterans with ranks from E5-E9, W1-CW5, or O3-O6 plus appropriate equivalent combination of education and years of experience as outlined above.
Degree or an equivalent combination of education and demonstrated related experience may be accepted in lieu of preferred level of education: Bachelors.
Licenses, Certifications, or Quals Description
Travel Up to 25%
Other Working Conditions
No testing required.
Certain positions at Dominion Energy may involve access to information and technology subject to export controls under U.S. law. Compliance with these export controls may result in Dominion Energy limiting its consideration of certain applicants.
We offer excellent plans and programs for employees. Employees are rewarded with a competitive salary and comprehensive benefits package which may include: health benefits with coverage for families and domestic partners, vacation, retirement plans, paid holidays, tuition reimbursement, and much more. To learn more about our benefits, click here dombenefits.com.
Dominion Energy is an equal opportunity employer and is committed to a diverse workforce. Qualified applicants will receive consideration for employment without regard to their protected veteran or disabled status.
You can experience the excitement of our company – it’s the difference between taking a job and starting a career.
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