April 15, 2024

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[New Job Vacancy] job in Detroit Tigers – Comerica Park, (Detroit, MI 48201) – Jobs in Detroit, MI 48201

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Job Opening details:-
Company Name :-
Detroit Tigers – Comerica Park
Position Name :-

Company Location :-
Detroit, MI 48201
Job Category :-
General

Full Job Description :-
JOB SUMMARY:

The position is responsible for the overseeing all aspects of Guest Experience

Essential Functions:

Oversee all aspects of Guest Experience for the organization including training, complaint resolution, and event day response tracking
Manage Event Supervisors and event staff (guest services, rides and interactives and cash handling)
Scheduling and payroll of event staff colleagues for baseball and non-baseball events
Coordination of new hire/rehire paperwork with payroll to ensure proper and timely completion and compliance
Assist with the administration, management, coordination, and supervision of the day-to-day activities of the event operations department
Work with all event departments to implement all aspects of the annual training, preseason rally, and orientation
Responsible for understanding and tracking forecasts for Guest Experience portions of departmental budget
Work in cooperation with other Ilitch Sports and Entertainment (ISE) colleagues to implement tours at Comerica Park as part of the District Detroit tour program
Work with Guest Strategy department to execute part-time staff recognition and appreciation, guest feedback, and satisfaction tracking and recovery
Develop ongoing in-season plan to adjust operational protocol, communication, and training according to feedback received from Guest Strategy through guest and colleague surveys and feedback
Participate in the planning, managing and execution of all non-baseball events held at Comerica Park
Manage and facilitate promotional giveaways at the gates during baseball events
Manage and facilitate various in-house promotional events during baseball games (fireworks, on-field clinics, on-field parades etc.)
Follow up (as needed) to first aid and incident reports
Provide oversight to the Park Operations Assistant Program
Responsible for conducting physical inspections of the facility to ensure amenities and safety for fans prior to each event
Assist with the development and implementation of current and new methods and procedures designed to maintain and improve operations, minimize expenditures and better utilize resources
Other duties as assigned

MINIMUM SKILLS, KNOWLEDGE AND ABILITIES:

Bachelor’s degree in Sports Management, Business Administration, or related field
3 years of relevant work experience in event operations
Previous supervisory or management experience required
Excellent communication and organization skills
Strong computer knowledge – Excel, Photoshop, Word, etc.
Ability to work flexible hours including game events, nights, weekends and holidays
Must be able to work well and communicate effectively with others

WORK CONDITIONS:

Outdoors and office environment
Position will need to work in various weather conditions
Position is required to work evenings, weekends, holidays, etc.
Must be able to lift 20 pounds and move with large bulking items

Job Type: Full-time
Pay: $60,000.00 – $70,000.00 per year
Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance

Schedule:

8 hour shift
Weekend availability

Work Location: One location

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