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Job Opening details:-
Company Name :- Delta Hire
Position Name :-
Company Location :- Davie, FL 33328
Job Category :- General
Full Job Description :-
The Website Support Specialist provides professional, quality, and best in class service for existing and prospective customers by using a consultative approach. The Website Support Specialist is passionate about helping customers, maintains thorough customer follow-up and has attention to detail to ensure the customer expectations are exceeded. This position involves activities including but not limited to inbound and outbound phone calls, email, and data entry. This role is responsible for facilitating, analyzing, and resolving customer issues, providing product support and following up to resolve concerns in an accurate and timely manner.
Responsibilities and Duties:
Responds to customer requests via email and live chat.
Troubleshoots customer’s issues or concerns by providing solutions and/or recommendations with a sense of urgency
Completes daily tasks within pre-established timelines by appropriately prioritizing multiple tasks with minimal direction from management
Meets team and customer performance metrics, goals and deadlines in a fast paced, ever changing, high performing team-based environment
Work closely with the managers to follow up on escalations and address any questions
High school or equivalent
Prior customer service experience
Excellent interpersonal, verbal, and written communication skills (English)
Ability to display patience, empathy, and strong listening skills while ensuring customer needs are fulfilled in a timely and satisfactory fashion
Be flexible and able to prioritize and complete a variety of simultaneous tasks with a high level of organization and attention to detail
Ability and willingness to learn and adapt quickly to rapidly evolving business processes
Highly self-motivated with the ability to prioritize complex, diversified responsibilities, multi-task effectively and execute tasks with minimum supervision.
Job Type: Full-time
Pay: From $17.50 per hour
Paid time off
8 hour shift
Monday to Friday
Ability to commute/relocate:
Davie, FL 33328: Reliably commute or planning to relocate before starting work (Preferred)
High school or equivalent (Required)
Work Location: One location
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