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Job Opening details:-
Company Name :- Conduent
Position Name :-
Company Location :- Middletown, PA 17057
Job Category :- General
Full Job Description :-
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them.
You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Call Center Customer Service Agent
This is an IN OFFICE position, NOT a work from home position
Location- Middletown, Pa
Position Type: Full-time
Schedule- No weekends, Monday through Friday
8-hour shift ,8:00 AM – 5:00 PM
Starting Pay- $20 per hour
Customer Experience Associate III – NJ Child Support
Applications are being accepted for Customer Experience Associate, Level Three (CEA III) in a call center that services New Jersey child support clients. The CEA III will be responsible for safeguarding highly confidential information and providing guidance to callers in accordance with the Code of Federal Regulations and the State of New Jersey Family Court Rules. Calls will be received from custodial and non-custodial parents with questions related to how to file for child support, the establishment of paternity, enforcement of existing support orders, child support payments, how to modify existing support orders, and how to close a support case.
The ideal candidate will have the following attributes:
A passion for public service and desire for helping others.
Associate degree or previous work experience in child support or human services
Minimum 1-year previous call center experience
Demonstrated ability for complex problem solving and critical thinking
Basic computer competency and previous experience using Microsoft Office 365
Ability to work on-site, Monday – Friday 8:00 AM – 5:00 PM
Ability to sit for long periods
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the “Submit” button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form. You may also click here to access Conduent’s ADAAA Accommodation Policy.
At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.
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