December 8, 2023

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[New Job Vacancy] job in City of Philadelphia, (Philadelphia, PA 19102) – Jobs in Philadelphia, PA 19102

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Job Opening details:-
Company Name :-
City of Philadelphia
Position Name :-

Company Location :-
Philadelphia, PA 19102
Job Category :-

Full Job Description :-
Company Description
A best-in-class city that attracts best-in-class talent, Philadelphia is an incredible place to build a career. From our thriving arts scene and rich history to our culture of passion and grit, there are countless reasons to love living and working here. With a workforce of over 30,000 people, and more than 1,000 different job categories, the City of Philadelphia offers boundless opportunities to make an impact.
As an employer, the City of Philadelphia values inclusion, integrity, innovation, empowerment, and hard work above all else. We offer a vibrant work environment, comprehensive health care and benefits, and the experience you need to grow and excel. If you’re interested in working with a passionate team of people who care about the future of Philadelphia, start here.
What we offer

Impact – The work you do here matters to millions.
Growth – Philadelphia is growing, why not grow with it?
Diversity & Inclusion – Find a career in a place where everyone belongs.
Benefits – We care about your well-being.

Agency Description
City Council Ordinance and the Water, Sewer and Storm Water Rate Board Decision requires the establishment of an assistance program that allows low-income customers to pay reduced rates based upon a percentage of their household income. The Department of Revenue, Water Revenue Bureau, will be responsible for administering the new Tiered Assistance Program (TAP). TAP represents a significant change in business operations, requiring more than 20 additional staff to implement and run the program utilizing a new computer system that is being developed in conjunction with the Philadelphia Water Department. It is anticipated that 60,000 households will be eligible for this program.
More information about the programs administered by the Department of Revenue is available here:

Job Description
Primary Objective

Launch the new Tiered Assistance Program (TAP) for low-income eligible water, sewer customers.
Serve as a lead in developing and implementing a process to enroll all eligible customers into Revenue Water Assistance programs. This will include outreach, building partnerships and designing and refining processes to encourage enrollment. Ensuring language access is a priority.
Ensure the accurate and timely processing of applications, verification of documentation, and other program materials.
Update program processes and materials based on legislative changes, to improve operations and ease customer’s barriers to access.
Launch new programs when created.
Conduct or arrange for appropriate training for community partners, government stakeholders as well as the general public.
Oversee the phasing out of the existing Water Revenue Assistance Program (WRAP).


Communicate with the Deputy Commissioner and Director of Operations, as well as with internal staff and external partners regarding any operational, personnel, and administrative issues.
Ensure that the Unit participates in community meetings, and other related meetings.
Ensures program compliance with all relevant laws and regulations.
Cultivate positive relationships with vendors, such as Vanguard for application dissemination to customers and accurate processing into the computer system.
Fulfills reporting obligations.
Performs all other job related tasks in addition to those specifically outlined.


Manages and directs 36 full-time staff positions.
Conducts performance appraisals with all direct report staff.
Conducts or arranges for appropriate training for staff development.
Participates in appropriate training programs to enhance own professional and personal development.


Prior supervisory skills of a Unit responsible for low-income application processing and evaluation.
Prior working knowledge of low-income and customer assistance Unit functions.
Strong organizational, communication and management skills.
Ability to communicate effectively both orally and in writing.
Ability to manage multiple components of a project in various stages of completion.
Sensitivity toward individuals and families in need of program services.
Commitment to the project and the Department’s mission.
Willingness to work collaboratively with staff and other organizations to achieve goals.
Computer literacy and data analysis skills.
A working knowledge of City of Philadelphia assistance programs and generally the assistance program landscape.
Excellent facilitation and communication skills
Familiarity with applied research, including statistical research methods, experimental research design, and/or program evaluation.
Knowledge of racial equity and inclusion principles and experience with their application
Strong attention to detail and the ability to manage multiple responsibilities

Additional Information
TO APPLY: Interested candidates must submit a resume and references.
Salary Range: $70,000 – $75,000
Did you know?

We are a Public Service Loan Forgiveness Program qualified employer
25% tuition discount program for City employees (and sometimes spouses and dependents as well) in partnership with area colleges and universities
We offer Comprehensive health coverage for employees and their eligible dependents
Our wellness program offers eligibility into the discounted medical plan
Employees receive paid vacation, sick leave, and holidays
Generous retirement savings options are available
The successful candidate must be a city of Philadelphia resident within six months of hire

Please note that effective September 1, 2021 the City of Philadelphia is requiring all new employees to present proof of vaccination against COVID-19.
The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at 215-686-4670 or send an email to
For more information, go to: Human Relations Website:

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