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Job Opening details:-
Company Name :- City of Grand Junction, Colorado
Position Name :-
Company Location :- Grand Junction, CO 81501
Job Category :- General
Full Job Description :-
Customer Service Representative
Hiring Range: $20.82 – 23.43 per hour
New to our Team? Receive 40 Hours Paid Time Off Upon Hire.
About the Position:
The representative in this position performs customer service in person and by telephone; files records and documents; performs data entry; takes payments and monies and account for customer/City funds; maintains related records and accounts; performs research on documents and customer questions; and maintains supplies and forms. The customer service representative receives general supervision from the Customer Service Supervisor.
What We Offer:
We know that a healthy and happy workforce is a thriving workforce, which is why we offer a comprehensive benefits package that supports quality work-life balance including 32 days of paid annual leave, health insurance options, employer-matched retirement, a City employee health clinic, wellness program, an Employee Assistance Program. Of equal importance, we offer an opportunity to serve the community you love and live in. Our employees find their work rewarding and fulfilling, knowing that their day job makes a positive impact.
About the Grand Junction
The Utilities Department is responsible for water and wastewater services, which include delivering high quality drinking water and irrigation water to customers and collecting and treating wastewater in a manner that is protective of public health and the environment.
About Our Culture:
At the City of Grand Junction, we lead the way with continuous improvement, collaborative partnerships, and exemplary service. Our core values are demonstrated by our willingness to challenge the status quo, ability to work together using all areas of expertise to achieve a common goal, and commitment to fulfilling the needs of our community through thoughtful interactions.
About the Area:
Grand Junction, Colorado is the gateway to the mountains and canyonlands of western Colorado and eastern Utah. Centrally located between Denver, CO (250 miles east) and Salt Lake City, UT (270 miles west), Grand Junction is surrounded by 1.2 million acres of public land. Residents enjoy world-class whitewater rafting on the Colorado and Green Rivers, golfing, fishing, skiing and snowboarding, and exploring mountain bike and hiking trails through the Colorado National Monument and the Grand Mesa National Forest. Grand Junction has a robust downtown and hosts multiple art, music, food, and market events annually. With a population of over 150,000 in Mesa County (65,000 within the City limits) we have many of the big town amenities without the big town stresses such as traffic and trail congestion. With an average of 245 days of sunshine, Grand Junction is the perfect place to work and play.
What You’ll Do:
Responsible for assisting with a variety of routine customer service and administrative support functions, including responding to general and specific inquiries from customers regarding regulations, policies, and procedures.
Research and respond to inquiries and direct customers to the appropriate City divisions and departments.
Process and enter information on assigned databases and departmental software systems; review, process, and route a variety of forms, records, applications, and statements ensuring completeness and accuracy.
Complete work orders; perform appropriate tags and shut offs to specific customer utility accounts; complete necessary account closures and/or updates.
Monitor and track delinquent utility accounts; calculate payment schedules and fees using established formulas; respond to inquiries related to accounts.
Collect and process a high volume of utility, departmental, and miscellaneous cash receipts; collect and process over the counter and mail payments, and issue receipts as needed; balance cash and prepare daily deposit documents.
What We’re Looking For:
Great customer service skills.
Ability to calculate fees and process payments.
Ability to handle cash and balance transactions.
Effective oral and written communication.
Ability to respond to requests and inquiries from the general public and City employees.
Accurately count, record and balance transactions.
Apply bookkeeping and financial record-keeping principles to the maintenance of financial and accounting records.
Establish and maintain accurate records, logs, and files.
One (1) year of general accounting and/or customer service experience.
High School Diploma or G.E.D.
Proficiency with 10-key adding machine.
Other combinations of experience and education that meet the minimum requirements maybe substituted.
At the City of Grand Junction, we proudly operate as an Equal Opportunity Employer, purposely building an inclusive workforce representative of various cultures, perspectives, and experiences. We believe in respect for all and do not discriminate based on race, color, religion, sex, gender identification, sexual orientation, national origin, age, disability, and/or genetic information.
If you have questions or need assistance or accommodation due to a disability, please contact our Human Resources office at 970.244.1512
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