April 15, 2024

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[New Job Vacancy] job in Catholic Charities Southwestern Ohio, (Cincinnati, OH 45242) – Jobs in Cincinnati, OH 45242

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Job Opening details:-
Company Name :-
Catholic Charities Southwestern Ohio
Position Name :-

Company Location :-
Cincinnati, OH 45242
Job Category :-
General

Full Job Description :-
Catholic Charities Southwest Ohio is currently accepting applications for a Part Time Scheduling Specialists. This position will be scheduled to work between 5-15 hours per week, depending on availability, between 4:30pm-8:30am. The position is an on-call role and is paid at two rates, $1.88 per hour to be available for calls, $19- $20 per hour when there is a scheduling activity and the position is active work. The average number of hours of active work is 4-8 hours per week.
This position is responsible for being available for customer and interpreter calls occurring after business hours, answering calls and providing customer service, scheduling and covering interpreting appointments.
This position is remote, onboarding, meetings and training will be occasionally needed in Cincinnati, OH. Hours can be worked from any location! This is an hourly non-exempt position, with on-call scheduling.
Essential Job Functions:

Provide excellent customer service and support to customers and contractors through the scheduling process.
Ensure all appointments are entered accurately and covered in a timely fashion.
Able to communicate effectively cross-culturally through multiple means (email, phone, text)
Ability to work flexible hours including weekends and holidays.
Monitor emails for last-minute requests requiring immediate scheduling coverage
Act as main point of contact and system administrator to ensure data is maintained, accurately and consumer needs are met and tracked.
Receive and communicate consumer complaints. Assist with problem resolution.
Ensure all appointments have an interpreter assigned and provide customers with pertinent information in a timely fashion.
Assist with training the contractors with using the scheduling system website and mobile site.
Track and report customer service response time for all new scheduling requests.
All other duties as assigned.

Qualifications and Skills Requirements:
· High School Diploma or GED required. Bachelor’s Degree preferred
· Excellent knowledge and skills in customer service principles and practices
· Excellent verbal and written communication skills
· Proficiency with Microsoft Office (Word, Excel) and database management
· Detail oriented
· Cultural awareness and experience interacting with people from different backgrounds
· Ability to multitask, set priorities and manage time effectively.
· Effective problem solver to develop solutions to ensure scheduling coverage
Work Environment:
Typical office environment, with minimal exposure to excessive noise or adverse environmental issues
Physical Demands:
Must be able to meet the following physical requirements, with or without reasonable accommodation:
Use hands to manipulate, handle, feel, and control items or equipment;
Talk to other employees/clients and hear them;
See and be able to read, write, and interpret written documents;
Occasionally lift and move objects weighing up to 15 pounds.
About Catholic Charities and Organizational Responsibility:
For more than 100 years, Catholic Charities has served the Archdiocese of Cincinnati. Our programs have changed over the years, but our commitment to serve the poor, protect the vulnerable and welcome the stranger has not wavered. Our mission is to Serve, Enlighten and Empower. We serve local families and change local lives.
Employees of Catholic Charities Southwestern Ohio will have knowledge of the Catholic faith, a willingness to work for a Catholic, faith-based agency and adhere to the policies of Catholic Charities. Employees will not publicly oppose the teachings of the Catholic Faith nor publicly advocate for any position in conflict with Catholic teaching, or the specific positions of the Archdiocese of Cincinnati or the United States Conference of Catholic Bishops. This requirement includes any public speech, demonstration or writing including the use of social media or other digital technologies.
Benefits/Pay:
Starting pay range for this position is between $19-20/hr, depending upon experience.
Catholic Charities Southwest Ohio is proud to be an affirmative action/equal opportunity employer. M/F/Disabled/Vets.
Job Type: Part-time
Pay: $19.00 – $20.00 per hour
Benefits:

Employee assistance program
Flexible schedule

Schedule:

Evening shift
Monday to Friday
Night shift
On call
Overnight shift
Rotating weekends
Weekend availability

Education:

High school or equivalent (Preferred)

Experience:

Customer service: 1 year (Preferred)
Computer skills: 1 year (Preferred)

Shift availability:

Night Shift (Required)
Overnight Shift (Required)

Work Location: One location

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