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Job Opening details:-
Company Name :- Battery Wharf Hotel
Position Name :-
Company Location :- Boston, MA 02109
Job Category :- General
Full Job Description :-
Under the direction of Director of Rooms, the incumbent is responsible for providing a positive first and last impression to guests as they arrive and depart the hotel. The position also involves assisting guests with their luggage and packages upon arrival and departure and for arranging transportation when necessary.
MAJOR DUTIES AND RESPONSIBILITIES
Greet all guests upon arrival.
Assist guests with luggage to their rooms promptly when checking in and upon checking out.
Promote all hotel functions and facilities.
Hail taxicabs, coordinate traffic on the drive and guest answer inquiries.
Assist guests by taking luggage to the front to meet their transportation.
Sign for lost luggage from airlines and deliver to the guest’s room.
Assist guest with general information.
Submit all lost and found articles accompanied by a Lost and Found report.
Assist guests into vehicles.
Assist valet parking operation.
Prevent entrance of unauthorized or undesirable persons.
Provide other assistance to guests, such as room moves, as necessary to ensure the highest quality of service.
MINIMUM QUALIFICATIONS AND SKILLS
Any combination of education and experience equivalent to graduation from high school or any other combination of education, training or experience that provides the required knowledge, skills and abilities.
Ability to read, write, and verbally communicate effectively and professionally with other business departments, guests, and vendors.
Ability to diplomatically deal with difficult situations and people, while exhibiting a consistent level of professionalism.
Required to stand, walk, and talk or hear.
Frequently required to use hands to finger, handle, or feel objects, or telephone.
The employee must regularly lift and/or move up to 10-25 pounds and frequently lift and/or move up to 50 pounds.
Job Type: Full-time
Pay: From $21.00 per hour
Paid time off
8 hour shift
High school or equivalent (Preferred)
Hotel experience: 1 year (Preferred)
Work Location: One location
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