September 27, 2022

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[New Job Vacancy] job in Advantage Health Centers, (Detroit, MI 48207) – Jobs in Detroit, MI 48207

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Job Opening details:-
Company Name :-
Advantage Health Centers
Position Name :-

Company Location :-
Detroit, MI 48207
Job Category :-
General

Full Job Description :-
Salary range – $80,000 to $90,000 Annually – depends on experience

OVERVIEW:

The Director, Patient Experience is responsible for developing, leading, monitoring and modifying the overall organizational approach to the patient and family experience. Provides leadership for the planning, implementation and evaluation of the patient and family experience strategies designed to improve the overall experience of care. Responsible for establishing processes for achieving desired outcomes and metrics, including those required by payers and regulatory bodies.

Duties, functions and responsibilities:

Responsible for successfully coordinating and directing all patient experience activities in coordination with call center, community health workers and outreach workers
Establishes and maintains effective working relationships with other departments to provide a comprehensive approach to patient care
Leading, executing, implementing, analyzing, reporting, and evaluating targeted patient experience improvement initiatives within the assigned service area
Leading the development and implementation of initiatives related to system-wide patient/guest experience initiatives
Collaborates with leadership, physicians, department directors/managers, and staff to implement strategies ensuring optimal patient experience outcomes and mitigate barriers at the point of care
Leads organization-wide efforts to build strong relationships with patients through the ongoing training and development of staff, focus on customer service initiatives and strategies.
Conducts recorded call reviews, documenting and reporting findings as necessary to Associate Chief Clinical Operations; follow-up with call center staff individually to conduct performance improvement interventions
May assist with and monitor call center staff incoming telephone calls on call center lines, scheduling appointments
Receives escalated calls from call center representatives and takes appropriate steps to de-escalate and resolve caller concerns and purpose of call.
May assist with entering insurance and other patient appointment related information into electronic medical record applications.
Supervise Community Health Workers and the MICare Program
Lead regular team meetings with all reporting staff members
Works closely with on-site management team to reach operational and quality of care goals
Responsible for continual training of staff on organization’s initiatives and programs

Knowledge, skills, and abilities:

Within scope of job, requires critical thinking skills, decisive judgement and the ability to work with minimal supervision. Must be able to work in a fast-paced environment and take appropriate action.

Minimum qualifications:

Previous experience in a leadership or management role with a healthcare organization.
Excellent interpersonal and communication skills.
Strong relationship building skills.

Education:

Required:
Bachelor’s Degree in Business Administration, Health Administration or closely related field.

Preferred:
Master’s Degree in a healthcare, service or closely related field
De-escalation Training (will provide upon hire)

Experience:

Minimum 5 years of relevant experience

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