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Job Opening details:-
Company Name :- Adena Health System
Position Name :-
Company Location :- Chillicothe, OH 45601
Job Category :- General
Full Job Description :-
Position: Follow Up Specialist
Status: Full Time (100%/40 hours per week)
Schedule: Days. 8am to 4:30pm, Monday through Friday.
Location: Adena Regional Medical Center â€“ Chillicothe
272 Hospital Road, Chillicothe, OH 45601
The Follow-up Specialist receives and reviews past due accounts and related documents and is responsible for contacting patients, guarantors and/or third party organizations to secure payments or arrange alternative settlement plans to ensure timely resolution of assigned accounts while maintaining ARD (Assessment Reference Date) per health system guidelines. The Follow-up Specialist has access to confidential organization and patient information and has limited access to health system funds. The position may have direct patient contact.
Contacts patients/guarantors or third-party representatives by telephone or online correspondence to resolve outstanding accounts in accordance with departmental follow-up procedures.
Investigates and/or ensures that questions and requests are responded to in a timely and professional manner to ensure resolution of outstanding accounts.
Works with other outside services to develop and monitor reimbursement.
Prepares write-off recommendations in accordance with established departmental policies and procedures in a timely manner.
Prepares daily and weekly productivity statistics for management review.
Updates the billing system with appropriate transaction notes to reflect current billing and/or collect status.
Responds to correspondence and calls forwarded from the customer service unit.
Documents accurate data for the management reports: for cash, adjustments, write-offs, etc.
Maintains and reports volume and productivity information to management.
Minimum/Required Qualifications and Experience
High School Diploma or GED
Preferred Qualifications and Experience
Minimum one year of previous office experience with third party billing knowledge
Experience with managing ATB (Aged Trial Balance) and maintaining ARDâ€™s
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